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vnbhattacharya's picture

Is Jet Airways ready to take advantage of Indigo’s slip?

Lately there have been a number of unpleasant incidents with airlines. In India,the ground staff of Indigo Airlines manhandled a flyer on the tarmac. Another Indian Airline, Air Asia, was in a spot when a woman flyer lodged a police complaint
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Ron Kaufman's picture

Increase productivity and improve customer experience by eliminating “The 8 Wastes of Service”

“If you always do what you always did, you’ll always get what you always got.”  – Henry Ford “When you start doing what you haven’t done, you’ll get what you haven’t yet gotten.” –
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johnsullivan's picture

Maybe You Should Interview Everyone

With unemployment at a 17 year low, and the number of people in the labor force hovering around a 40 year low, there’s no reason to think hiring is going to get any easier in the coming months. So what’s...
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forbes's picture

3 Rules Of Customer Engagement

Companies that excel in customer engagement—the leaders—are set apart by their engagement processes and measurement.
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sethgodin's picture

The overflowing outbox

Deadlines are vitamins for creativity. If you've got too much in progress, too much of a buffer, too many items ready to go, it's easy to slip back to complacency. Without the feeling of imminent, it's easier to hide. If...    
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johnsullivan's picture

The New New Thing: Blockchains and Recruiting

If reading about AI is making you feel like Alice in Wonderland, then take heart, there’s something new on the horizon — Blockchains. The technology has been around since 2008 but is now getting more mainstream in business applications, though...
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changethis's picture

Doing Good Work and Doing Good

“From childhood I have had it drummed into me by my parents, my life experiences, and my own work: You can do good work and you can do good. I’ve learned that life is not a zero-sum game that requires that we take everything and leave nothing in
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vnbhattacharya's picture

What will you do in this difficult situation?

Instead of writing about my views on business strategy as I do every month, I would like to present an exciting and tricky problem today.It is an issue of decision making similar to what many senior and top managers have to deal with from time to
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davecrenshaw's picture

How To Get Work Done Without Stretching Yourself Thin – Pick Dave’s Brain

Could you pass the insanity test? This week’s question comes from David in Salem, West Virginia. He asks: I’m following your time management training program, yet often I find I’m putting appointments on my calendar and then not completing them—

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