Businesses and communities for years have developed countless theories and ‘best practices’ to either Get Employees Who Care (Service Recruitment – Building Block #3) or to Get Employees To Care (Rewards and Recognition – Building Block #5)
Increasingly, compensations and appraisals are now being tied to % improvements in service indexes.
Here’s the problem:
Employees don’t live in the world of index improvements. Many may not even understand it.
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