We will see intelligent virtual assistants emerging in the travel and hospitality sectors, with concierge services becoming more automated and apps solving a lot of issues, Aloke Bajpai tells Sangeeta Tanwar
Ixigo.com recently ventured into budget hotels, packages and cabs segments. How's been your experience in these segments?
Online travel makes up nearly 70 per cent of all e-commerce in India and we are poised to become the third largest online travel market in the world by 2020, with over $20 billion of travel transactions projected to be done online annually by then. Each of these three segments are very promising and we have seen pretty good traction and growth for these products.
Talking about hotels, Google estimates the online hotel booking market in India will