Posted By: richardshapiro
| Mon, 04/20/2015 - 17:12
There is a distinction between customer satisfaction and customer retention. Many companies don’t understand the concept. Someone might be happy with your product or service, basic satisfaction, but never purchase again. Why? The gap between satisfaction and repeat business is the relationship between the customer and the sales associate at the company. Creating and building […] The post Ten Tips to Create and Build Customer Relationships appeared first on Richard R.