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A Single View Of The Customer Is The Foundation For An Effective Retail Digital Customer Experience

Gary Drenik recently spoke with Dave Cherry, Executive Advisor for Cherry Advisory, LLC to discuss how creating a single view of the customer (SVC) is the most critical foundational capability.
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How Retailers Of Any Size Can Level The Playing Field In Shipping And Delivery

How retailers of all sizes can use a mix of commercial carriers, the USPS and third-party partners to compete on shipping and delivery with the likes of Amazon.
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The Stars Align for an Above Average Gain in Holiday Spending

In October, consumer confidence rebounds after three months of decline. Deborah Weinswig, Managing Director of Fung Global Retail & Technology (FGRT), weighs in on consumer confidence, the spending outlook, and impulsivity.
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How To Compete With Amazon In Shipping And Delivery

The challenges posed by increasing customer expectations around shipping, and how those challenges and costs can be managed with a shipping strategy that includes automation, a mix of carriers including the USPS, as well as the added benefits of
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Toys ‘R’ Us Might Be Dying, but Physical Retail Isn’t

Stores that adapt to a digital model are doing just fine.
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What Went Wrong at J.C. Penney?

From: hbswk.hbs.edu Via: twitter.com @chadjsanderson Here's a nice article on that: https://t.co/k5H1hNdxtpAfter successful stints at Target (vice
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L.L.Bean Beats Amazon.com, Once Again, For Best Customer Service

L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics'
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AI Drones Will Help Stop Australian Shark Attacks

From: www.technologyreview.com Via: twitter.com RT @techreview: AI drones will help stop Australian shark attacks - https://t.co/Zgk46HXVpn https://t
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anjana's picture

Envisage. Stratigize. Execute: IDEA to BUSINESS

From: www.slideshare.net   By: Anjana Vivek Via: twitter.com Envisage. Stratigize. Execute:

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