Top stories

Pradeep's picture

Customer Created Quality Problems

I would have been otherwise reluctant to have a title such as this, if it were not the words of a Quality Guru.  We are always used to the term "Customer is the King", but this topic was picked up from one of Juran's books. 
ksrinivasarao's picture

Quality - what i mean

Quality - The term is always a fuzzy word and keeps me searching for better meaning everyday, as i have to expalin it to many people as part of my job as " Quality Consultant". I read many book on Quality, have taken certifications and
Pradeep's picture

When Change is Not Desired

Change is the buzz word today, not just in management circles but also in the sphere of life and spirituality. Management Guru Peter Drucker states, "We now accept the fact that learning is a lifelong process of keeping abreast of change. And
Pradeep's picture

Capturing customer’s perception in true spirits

You may recall the times when you have been asked to give Customer Feedback.  It could be in a restaurant, a health resort / clinic, vehicle service station or even in business by your suppliers. The feed back is either sought for the
Pradeep's picture

Customer’s Influence on Quality

Do customers play a role in the Quality of Products and Processes? It is a clear "Yes" for sure in a Business to Business environment and we see how customers demand quality certifications from their suppliers, be it ISO 9001 or SEI CMM
Pradeep's picture

Visual Factory

When I first learnt about the concept of visual factory, I was fascinated. A very simple concept, needs few words to explain; yet something which can make a great impact.  In our factory, we have begun working on this with a goal of
businessgyan's picture


As the name suggests, Productivity tools are used to increase productivity. There is a huge spurt in these tools of late and serves in all fields viz. bug tracking, Word processing, mild calculation to complex ones, drawing, database organization,
Pradeep's picture

Rework Galore

Is there a day you went out of your house and didn't see any repair or rework being carried out or something waiting to being mended or repaired?   Sad, but our home land seems to be a place where things are always falling apart,
businessgyan's picture

To Err Is Human

To err is human is a cliché which has been flogged to death. Very true; though what is important for modern management is to realize this fact and act on it.  If to err is human, to realize this fact and to act on it is the role of
Pradeep's picture

Listen to Your Customer

If you take a flight around mid day in a domestic airline in India, you are almost sure of getting a good meal.  I wonder how they keep the enthusiasm levels of the hosts in the aircraft so high Even on a half an hour flight, they give you