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Ron Kaufman's picture

Harvard Business Review on Revolutionizing Customer Service

  The team at UP! Your Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the April issue of Harvard Business Review picked up our ideas [...] The post Harvard Business Review
robertcialdini's picture

The Psychology Of Great Customer Service

From: Via: The Psychology Of Great Customer Service by @sap did your
businessstandard's picture

Shekhar Gupta: Budget 2016 shows Modi is a reformer in retreat

From: Buisness-standard By Shekhar Gupta Recommended by: business-standard The Narendra Modi government’s third Budget confirms that he is a reformer of government and not a liberaliser of economy. The most significant positive
johnsullivan's picture

Hiring Wisdom: Here’s a Surefire Formula For Business Success

While you probably do extensive recordkeeping to track how well your  team meets customer service standards and goals, I doubt you track how well you are doing when it comes to taking care of your internal customers — your employees. What
hindustantimes's picture

Scientists glimpse first direct proof of Einstein’s gravitational waves

From: Hindustan TimesRecommended by: Hindustan timesIn a landmark discovery for physics and astronomy, international scientists said on Thursday they have glimpsed the first direct evidence of gravitational waves, or ripples in space-time, which
expert.balajibgyan's picture

Aricent partners with Nasscom Foundation to impart employable skills to engineering students

From: By Sreeradha BasuRecommended by: expert.balajibgyanThe programme will equip students in select cities and colleges with skills in specialised areas, enabling them to find employment across the IT-BPM industry.
sethgodin's picture

The client and the customer

This is a choice, a huge one in the life of the freelancer, the entrepreneur or anyone who seeks to engage with the marketplace. The customer buys (or doesn't buy) what you make. The client asks you to make something....    
mashable's picture

Customer service best practices Making social media a two-way conversation

From: Mashable By Stephanie Walden Recommended by: Mashable When it comes to your business' customer service strategy, social media can simultaneously be your brand's most valuable ally and its most intimidating nemesis.On one
johnsullivan's picture

2016 Job Growth To Be Like 2015

Hiring plans for 2016 look a lot like what companies expected last year, according to CareerBuilder’s annual job forecast. Customer service, IT and sales top the list of most in-demand positions to be filled this year. The same three that
anjana's picture

E-tailing shows promise, to post 35% growth in 5 years

From: Via: E-tailing shows promise, to post 35% growth in 5 years | Business Standard News’s e-commerce industry is