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Ron Kaufman's picture

Building Your Service Culture

In this interview, CEM Global speaks to Jeff Eilertsen, VP Client Success and Global Service Education at UP! Your Service, to talk about how companies can build an optimized service that increases efficiency. Discover his answers below. What
johnsullivan's picture

Corporate Recruiters: Who Is Your Customer?

Who is your customer? If you’re a corporate recruiter, you’d probably say the hiring manager, or maybe the candidate. But, I want to challenge us to think differently about the idea of “customer” in the context of providing
businessstandard's picture

Sonia Sethi: The 5Cs of infrastructure PPPs

From: Buisness-standard By Sonia Sethi Recommended by: business-standard The correlation between greater spend on infrastructure and high economic growth has been well-established. Whether the relationship is causal or not, it is
mashable's picture

5 genius tactics to help your small business appear more robust

From: Mashable By HP Australia Recommended by: Mashable Image: pixabay“Fake it ‘til you make it.” It’s an approach used – and often, used quite effectively — in the business world.The success of this mindset all comes down to
johnsullivan's picture

Here’s What HR Must Do to Have the Business Impact CEOs Want

A survey released early this year of global CEOs and board chairmen was conducted by the prestigious Conference Board, and it concluded once again that human capital is the top challenge they face. While some in talent management and HR might feel
ramanujamsridhar's picture

Will Reliance Jio change the rules of the game?

Advertising is the easy part. It is the back end and customer service that will be difficultA few days ago, I was so miffed with my Airtel service that I seriously contemplated burning my SIM card or gift wrapping and sending it to Sunil Mittal
johnsullivan's picture

Do Your Managers Understand the Importance of Engagement?

Imagine if you will that you owned a factory and it was operating at 50% capacity. You would pull your hair out trying to get capacity back up. If you ran a customer service survey and your customers gave you results showing they are not pleased
davecrenshaw's picture

How to Find Your Rhythm and Stick to It!

Friends, consistency is key. Malcolm Gladwell’s 10,000 hours won’t happen until you get in, do the work, plan recovery time, rinse, and repeat. But, then again… Variety is the spice of life! It allows those precious, innovative neurons in our brains
johnsullivan's picture

Are You Filling Jobs Or Consciously Hiring?

Many companies — from multinational mega-corporations to neighborhood markets — are still using outdated hiring techniques. Clinging to the ways of the past when constructing a workforce leads to high turnover, stagnant engagement from
avinash_1's picture

Bring It Back Full, or Don’t. You’ll Pay Either Way.

From:   By: DAVID SEGAL Via: The horribleness of renting with a @