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johnsullivan's picture

Hiring Wisdom: Which Type of Manager Are You?

Studies show there are essentially two types of managers (and companies) — those that are accounting-focused and those that are marketing-focused. Accounting-minded managers focus primarily on reducing costs and overhead. This approach appears
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vsquare's picture

Service Tax registration procedure

The Department of Revenue has released Order NO.1/2015 dated 28th February, 2015 mentioning the documentation, time limits and procedure with respect to filing of registration applications for single premises, which shall come into effect from 1-3-
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johnsullivan's picture

Are You Sure You’re Training the Right Things?

Not long ago a training consultant got a call from a sales manager who said, “We need sales training!” The consultant answered, “Are you sure?” The caller explained that some of their customer service reps were doing four
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businessstandard's picture

Raghav Chandra: Financing complexities for highways

From: Buisness-standard By Raghav Chandra Recommended by: business-standard While it is debatable whether highways can be adjudged fundamental infrastructure, it is indisputable that competing end-to-end alternatives are of poor
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businessstandard's picture

Vinayak Chatterjee: The agenda to transform infrastructure

From: Buisness-standard By Vinayak Chatterjee Recommended by: business-standard Policy springtime in New Delhi in late February reveals the government’s thinking on various aspects of the economy, including shifts in priorities.
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Ron Kaufman's picture

Harvard Business Review on Revolutionizing Customer Service

  The team at UP! Your Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the April issue of Harvard Business Review picked up our ideas [...] The post Harvard Business Review
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robertcialdini's picture

The Psychology Of Great Customer Service

From: www.forbes.com Via: twitter.com The Psychology Of Great Customer Service https://t.co/eb1LJY0HcD by @sap https://t.co/3qBpnKmn1AHow did your
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businessstandard's picture

Shekhar Gupta: Budget 2016 shows Modi is a reformer in retreat

From: Buisness-standard By Shekhar Gupta Recommended by: business-standard The Narendra Modi government’s third Budget confirms that he is a reformer of government and not a liberaliser of economy. The most significant positive
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johnsullivan's picture

Hiring Wisdom: Here’s a Surefire Formula For Business Success

While you probably do extensive recordkeeping to track how well your  team meets customer service standards and goals, I doubt you track how well you are doing when it comes to taking care of your internal customers — your employees. What
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hindustantimes's picture

Scientists glimpse first direct proof of Einstein’s gravitational waves

From: Hindustan TimesRecommended by: Hindustan timesIn a landmark discovery for physics and astronomy, international scientists said on Thursday they have glimpsed the first direct evidence of gravitational waves, or ripples in space-time, which

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