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sethgodin's picture

All it takes is effort

Customer service used to be a great divide. Well-off companies would heavily invest in taking care of customers, others would do the minimum (or a bit less). Of course, back then, organizations couldn't possibly give you all the service you...
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changethis's picture

AREA: A Research and Decision-Making Roadmap

“In developing AREA, I realized that the process does much more than provide a research and decision-making roadmap, it makes your work work for you. It heightens your awareness of the motivations and incentives of others. It helps you to avoid bias
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hindustantimes's picture

UK Labour party’s election manifesto and Brexit plan leaked

From: Hindustan Times Recommended by: Hindustan times Labour’s national campaigns co-ordinator said it was not a manifesto but simply a draft of policy ideas.Britain’s opposition Labour party on Thursday sought to shrug off the
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hindustantimes's picture

Modi reviews infra projects, calls for new tech to ramp up roads, coal

From: Hindustan Times Recommended by: Hindustan times Prime Minister Narendra Modi has urged his officials to explore new technologies for ramping up road-building and boosting coal output, as part of the broader objective of pushing
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anjana's picture

Social Customer Care Is The New Marketing

From: www.forbes.com   By: Shep Hyken Via: twitter.com Social Customer Care Is The New
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forbes's picture

How Unified Technology Platforms Can Improve Airline Operations

The notion that better technology can help airlines deliver on their respective brand promises and even deliver improved financials can help reframe the conversation about investing in integrated tech platforms.
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Harvey Mackay's picture

Enhance your likeability level

No matter what business you think you are in, you are in the people business.  And the more people like you, the better and easier life becomes.It's that simple.  Likeability can get you where you want to go - whether it's a promotion at
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Harvey Mackay's picture

Strong corporate culture is a boon to business

In 1788 Edward Gibbon set forth in his famous book, "Decline and Fall of the Roman Empire," five basic reasons why that great civilization withered and died.  They were:1.  The undermining of the dignity and sanctity of the home, which is

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