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Pradeep's picture

Listen to Your Customer

If you take a flight around mid day in a domestic airline in India, you are almost sure of getting a good meal.  I wonder how they keep the enthusiasm levels of the hosts in the aircraft so high Even on a half an hour flight, they give you
1,700
businessgyan's picture

Introduction to Lean - Part 2

Six Sigma is a well know term today, but another very powerful initiative is Lean. There are many companies which have adopted lean techniques and in many organizations just like in ours, the sigma training curriculum has lean concepts and tools as
1,686
Ratnesh's picture

Work Life balance - The Myth of Quality Time

Once in Animal Kingdom, the animals met to complain about the humans. The cow said, “They take away my milk!” The sheep cribbed about her wool being taken. The hen was upset that her eggs are taken by humans. The horse complained about
2,403
Pradeep's picture

Introduction to Lean

Six Sigma is a well know term today, but another very powerful initiative is Lean. There are many companies which have adopted lean techniques and in many organizations just like in ours, the sigma training curriculum has lean concepts and tools as
1,998
businessgyan's picture

Automation

Automation is executing a process without human intervention. Automation with respect to quality assurance is running tests without human intervention and giving the results with a meaningful analysis. One of the main benefits of Automation is
3,209
Pradeep's picture

Process Approach

In the last article on “Statistical Thinking” I concluded by stating that looking at everything as a process and identifying the interacting process is essentially a process approach. Let’s dwell a bit more on Process Approach and
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taro's picture

Bean to the Cup

How Café Coffee Day manages its supply chains SCM = Supply Chain Management   Bangalore based bachelor boy B.S. Sathyananda, a veteran of six years at Café Coffee Day (CCD), has his job cut out for him. As
4,452
bgtaro's picture

Benchmarking Logistics Management and Supply Chains

Let's first have an insight into benchmarking before moving on to benchmarking of logistics management and supply chains What is benchmarking?   Benchmarking could be defined as a systematic comparison of organizational
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bgtaro's picture

Supply Chain Management for Indian Oil

Honeywell India have been involved in Automation of Indian Oil majors, in what is generally considered as one of the largest automation deployment initiatives globally. Just Indian Oil alone means around 10000 distribution outlets and petrol
5,098
Pradeep's picture

Statistical Thinking

The 3rd in a series of articles which deal with the basics of quality management & Six Sigma.   Six Sigma is defined as a process improvement methodology based on statistical thinking. But what is Statistical Thinking? Well it is

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