Ron Kaufman

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Name: 
Ron Kaufman
Business Website: 
http://www.upyourservice.com
Organisation: 

UP! Your Service

Introduction: 

Kaufman is the author of 16 published books on business, service, and professional motivation. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet was published on May 15, 2012, and has appeared at the #5 spot on The New York Times Book Review, “Best Sellers Advice, How-To and Miscellaneous”(June 3, 2012).

Kaufman also serves as a columnist for Bloomberg Businessweek and Chief Learning Officer magazines.

History

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2 years 5 months

Recent

What differentiates you from your competitors? How can you stand out from the crowd? Look hard into what your organization provides: your products and services, your delivery systems, your employee’s attitudes and the way you build relationships [...] The post Fix Your Perception Points to Improve Your Customer’s Experience
LUX* Resorts: Staging a Service Revolution in a Resort Chain  LUX* is a successful hospitality group operating in the Indian Ocean as well as other locations. In its previous incarnation, the company suffered from poor financial performance, [...] The post LUX* Resorts – Case Study in World’s Leading Services Marketing
NIIT Technologies was widely viewed as a reliable company with excellent talent. The company was trusted to deliver well on clearly defined Service Level Agreements (SLAs). But the future was changing for NIIT Tech and for the [...] The post NIIT Technologies – B2B Technology Industry Case Study in Service Revolution appeared first on
Everywhere you look there are more security personnel. This is one reality we share all around the world. In airports, hotels, shopping malls, schools, corporations and public spaces, we see an increasing number of security personnel among [...] The post Can Security Staff Enforce Your Service Excellence Brand? appeared first on UP Your
  The team at UP! Your Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the April issue of Harvard Business Review picked up our ideas [...] The post Harvard Business Review on Revolutionizing Customer Service appeared first on UP Your Service.
Sometimes being closed is the best service of all. Around the world, businesses are choosing to stay open longer hours and more days. This includes retailers, banks, brokerages, call centers and service centers. Major holidays, previously sacred [...] The post Can Customer Service Be Improved By Closing Your Doors? appeared first on UP Your

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