Ron Kaufman

Ron Kaufman's picture


Ron Kaufman
Business Website:

UP! Your Service


Kaufman is the author of 16 published books on business, service, and professional motivation. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet was published on May 15, 2012, and has appeared at the #5 spot on The New York Times Book Review, “Best Sellers Advice, How-To and Miscellaneous”(June 3, 2012).

Kaufman also serves as a columnist for Bloomberg Businessweek and Chief Learning Officer magazines.


View recent blog entries
Member for
2 years 11 months


“If you always do what you always did, you’ll always get what you always got.”  – Henry Ford “When you start doing what you haven’t done, you’ll get what you haven’t yet gotten.” – Jeff Eilertsen The [...] The post Increase productivity and improve customer experience by
Today we use sophisticated technologies to learn a great deal about our customers. We track what they like, what they spend, what they search for, where they go, and how often they return. Yet despite all this new “big data” and the insights it can deliver, customers all over the world still appreciate “Old School Customer Service”. These four “
Independence Blue Cross shapes Healthcare for the Future How does Independence Blue Cross shape customer experience? By exceeding consumer expectations says Brian Lobley, President of Commercial and Consumer Markets at IBX. Listen for Brian’s reply to Ron Kaufman’s [...] The post Oracle CX Factor includes Ron Kaufman’s
This blog continues from my earlier posts where I offered Step One and Step Two to engage Ambassadors and Supporters in your service culture change initiatives. Step Three: Grow your people to grow your culture To achieve [...] The post How to Close the Service Culture Gap and Capture Your Supporters (Step Three) appeared first on UP Your
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most [...] The post How to create loyal customers and brand evangelists in the travel and hospitality industry appeared first on UP
In this interview, CEM Global speaks to Jeff Eilertsen, VP Client Success and Global Service Education at UP! Your Service, to talk about how companies can build an optimized service that increases efficiency. Discover his answers below. What [...] The post Building Your Service Culture appeared first on UP Your Service.