Ron Kaufman

Ron Kaufman's picture


Ron Kaufman
Business Website:

UP! Your Service


Kaufman is the author of 16 published books on business, service, and professional motivation. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet was published on May 15, 2012, and has appeared at the #5 spot on The New York Times Book Review, “Best Sellers Advice, How-To and Miscellaneous”(June 3, 2012).

Kaufman also serves as a columnist for Bloomberg Businessweek and Chief Learning Officer magazines.


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Member for
2 years 8 months


This blog continues from my earlier posts where I offered Step One and Step Two to engage Ambassadors and Supporters in your service culture change initiatives. Step Three: Grow your people to grow your culture To achieve [...] The post How to Close the Service Culture Gap and Capture Your Supporters (Step Three) appeared first on UP Your
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most [...] The post How to create loyal customers and brand evangelists in the travel and hospitality industry appeared first on UP
In this interview, CEM Global speaks to Jeff Eilertsen, VP Client Success and Global Service Education at UP! Your Service, to talk about how companies can build an optimized service that increases efficiency. Discover his answers below. What [...] The post Building Your Service Culture appeared first on UP Your Service.
CLOVIS WONG, CEO THEBRANDHOUSE, MAURITIUS talks about their Engaging Service Vision (ESV) TheBrandHouse is the leading distributor and retailer of home appliances and consumer electronics in Mauritius. They work in a very competitive market and understand the [...] The post TheBrandHouse Engaging Service Vision – Uplift Your World.
Enjoy this complete keynote speech by Ron Kaufman at the Swiss National Excellence Awards in Lucerne, Switzerland on Uplifting Service Culture. Ron Kaufman is rated one of the “Top 25 Hot Speakers” by the National Speakers Association [...] The post Enjoy Ron Kaufman: Leading Global Keynote Speaker on Service Excellence appeared
A successful service culture requires your people to collaborate with each other internally and exercise the partnership skills to create greater value for external clients. How do you find and hire such people? This is a critical [...] The post A Powerful (and Simple) Approach to Hiring New Staff Who Make Your Culture Stronger appeared first