Ron Kaufman

Ron Kaufman's picture


Ron Kaufman
Business Website:

UP! Your Service


Kaufman is the author of 16 published books on business, service, and professional motivation. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet was published on May 15, 2012, and has appeared at the #5 spot on The New York Times Book Review, “Best Sellers Advice, How-To and Miscellaneous”(June 3, 2012).

Kaufman also serves as a columnist for Bloomberg Businessweek and Chief Learning Officer magazines.


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Member for
2 years 7 months


We see this all the time. A company knows they have a problem, they can see the problem, they know the problem will affect the customer, but don’t tell the customer until the very last minute. And [...] The post When should you share the possibility of bad news? appeared first on UP Your Service.
We do a lot of work with dynamic fast growing company. I recently heard the CEO express concern about the company culture in an environment non-organic growth. That means mergers and acquisitions, bringing together people from diverse [...] The post How to Build Culture of Service Excellence During Mergers and Acquisitions appeared first on
The Customer is King. So what is the Service Provider? Does “the customer is king” mean the service provider only a servant? Or as the Latin root would indicate, a slave? Not according to our definition of [...] The post The Customer is King. So what is the Service Provider? appeared first on UP Your Service.
The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?” This raises a different and more important question for senior leaders: Do you [...]The post Why Business Leaders Must Attend Service Training appeared first on UP Your Service.
There are two outcomes every CEO and senior business leader must deliver to succeed in the future: Improve Customer Experience, and Increase Employee Engagement. In this short video, Ron Kaufman explains why building a sustainable Culture of [...] The post The Case for a Culture of Service Excellence appeared first on UP Your Service.
“If you always do what you always did, you’ll always get what you always got.”  – Henry Ford “When you start doing what you haven’t done, you’ll get what you haven’t yet gotten.” – Jeff Eilertsen The [...] The post Increase productivity and improve customer experience by