Ron Kaufman

Ron Kaufman's picture


Ron Kaufman
Business Website:

UP! Your Service


Kaufman is the author of 16 published books on business, service, and professional motivation. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet was published on May 15, 2012, and has appeared at the #5 spot on The New York Times Book Review, “Best Sellers Advice, How-To and Miscellaneous”(June 3, 2012).

Kaufman also serves as a columnist for Bloomberg Businessweek and Chief Learning Officer magazines.


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Member for
2 years 10 months


Service is taking action to create value for someone else. So which action should you take? You can take action in person, face to face, where you work, or where your customer works or lives. You can [...] The post What Action Should I Take to Create More Value? appeared first on UP Your Service.
There are 5 reasons, all perfectly aligned. 1. Uplift Customer Experience. The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world. 2. Uplift Service Providers. Provide insights [...] The post Why is Ron Kaufman’s bestselling book titled “Uplifting Service
When you are creating brand awareness, invest in marketing. But remember that the service promises you market must be backed up by a great service experience. Some say nothing is worse than marketing, creating demand, and then [...] The post When should you spend more on service experience than on marketing your brand? appeared first on UP
Service is taking action to create value for someone else. What kind of value will your service create? The Four Categories of Value ™ gives us a useful framework to answer this essential question. First: Primary Product, [...] The post What VALUE will you create with your service today? appeared first on UP Your Service.
We often hear leaders say they want their companies to provide consistency in service delivery. Everyone providing the same service, the same way, with reliable people who consistently follow procedures that can be planned, tracked, and improved. [...] The post Which matters most? Consistency of Service Delivery, or Consistency of Service
We see this all the time. A company knows they have a problem, they can see the problem, they know the problem will affect the customer, but don’t tell the customer until the very last minute. And [...] The post When should you share the possibility of bad news? appeared first on UP Your Service.