Ron Kaufman

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Name: 
Ron Kaufman
Business Website: 
http://www.upyourservice.com
Organisation: 

UP! Your Service

Introduction: 

Kaufman is the author of 16 published books on business, service, and professional motivation. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet was published on May 15, 2012, and has appeared at the #5 spot on The New York Times Book Review, “Best Sellers Advice, How-To and Miscellaneous”(June 3, 2012).

Kaufman also serves as a columnist for Bloomberg Businessweek and Chief Learning Officer magazines.

History

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Member for
2 years 8 months

Recent

This interview was first posted  by our friends at the keynote speaker agency www.Speaking.com Far from being a slave, the service provider is the most valuable person of all, because they are the source that is generating the [...] The post Building a Service Culture: Interview with Ron Kaufman appeared first on UP Your Service.
At UP! Your Service, we help clients plan, implement, and sustain the momentum of a service culture building program. This includes a comprehensive checklist of strategic activities, including Implementation Roadmap design, Steering Committee support, Building Block innovations, Service Education [...] The post The Service Culture
 A unique report was recently released by Salesforce Research titled “State of the Connected Customer, 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, [...] The post New Insights on “State of the
Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can enhance your customer experience: 1. Make your [...] The post Use Technology to Enhance Customer Experience appeared first on UP Your Service.
Why are some training programs so dull, and others so full of active participation? What makes one trainer plod along, while another brings energy and effectiveness to each session? Using The UP! Your Service Active Learning Toolbox, [...] The post The UP! Your Service Active Learning Toolbox appeared first on UP Your Service.
 Original Grosum Interview Transcript: We grabbed the chance to catch up with Ron Kaufman, world’s leading educator and motivator, author of the book, Uplifting Service, and fourteen other books on service, business, and inspiration, about Organizational [...] The post Ron Kaufman, Keynote Speaker, Podcast

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The Customer is King. So what is the Service Provider? Does “the customer is king” mean the service provider only a servant? Or as the Latin root would indicate, a slave? Not according to our definition of [...] The post The Customer is King. So what is the Service Provider? appeared first on UP Your Service.
We see this all the time. A company knows they have a problem, they can see the problem, they know the problem will affect the customer, but don’t tell the customer until the very last minute. And [...] The post When should you share the possibility of bad news? appeared first on UP Your Service.
When you are creating brand awareness, invest in marketing. But remember that the service promises you market must be backed up by a great service experience. Some say nothing is worse than marketing, creating demand, and then [...] The post When should you spend more on service experience than on marketing your brand? appeared first on UP
Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can enhance your customer experience: 1. Make your [...] The post Use Technology to Enhance Customer Experience appeared first on UP Your Service.
Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. And that makes the mapping process itself confusing, [...] The post Creating Customer Journey Maps that Work appeared first on UP Your Service.
At UP! Your Service, we have developed a comprehensive checklist of strategic implementation activities that help our clients plan, implement, and sustain the momentum of a service culture building program. We are happy to share with you a one tool from our proprietary Service

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