Ron Kaufman

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Ron Kaufman
Business Website:

UP! Your Service


Kaufman is the author of 16 published books on business, service, and professional motivation. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet was published on May 15, 2012, and has appeared at the #5 spot on The New York Times Book Review, “Best Sellers Advice, How-To and Miscellaneous”(June 3, 2012).

Kaufman also serves as a columnist for Bloomberg Businessweek and Chief Learning Officer magazines.


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Member for
2 years 6 months


Congratulations to Fiji Airways for posting a record profit, growing your international network, and achieving the highest customer satisfaction improvement scores. Keep “Working as One to Take the Next Step UP!” Scroll down to the bold section [...] The post Fiji Airways announces highest profit…and highest customer
UP! Your Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes: First, improve your customer’s experience – to help you attract customers, keep customers, generate [...]The post The Six Disruptors of Customer Experience appeared first on UP Your Service.
Enjoy this wide ranging interview with hospitality legend and pioneer Mr. Paul Jones. Paul began his career as a hospitality student in 1965, worked with Sun Resorts worldwide for more than 20 years, created and led the [...] The post LUX* CEO Paul Jones in Heart to Heart Interview with Ron Kaufman appeared first on UP Your Service.
We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2018. At UP! Your Service we believe that all of us can [...] The post Ron Kaufman Named #1 Global Guru in Customer Service appeared first on UP Your Service.
Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. Financial technology is developing at incredible [...] The post World Council of Credit Unions Conference in Singapore: Keynote Speech by
Service is taking action to create value for someone else. So which action should you take? You can take action in person, face to face, where you work, or where your customer works or lives. You can [...] The post What Action Should I Take to Create More Value? appeared first on UP Your Service.



The Customer is King. So what is the Service Provider? Does “the customer is king” mean the service provider only a servant? Or as the Latin root would indicate, a slave? Not according to our definition of [...] The post The Customer is King. So what is the Service Provider? appeared first on UP Your Service.
We see this all the time. A company knows they have a problem, they can see the problem, they know the problem will affect the customer, but don’t tell the customer until the very last minute. And [...] The post When should you share the possibility of bad news? appeared first on UP Your Service.
When you are creating brand awareness, invest in marketing. But remember that the service promises you market must be backed up by a great service experience. Some say nothing is worse than marketing, creating demand, and then [...] The post When should you spend more on service experience than on marketing your brand? appeared first on UP
Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can enhance your customer experience: 1. Make your [...] The post Use Technology to Enhance Customer Experience appeared first on UP Your Service.