Ron Kaufman

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Ron Kaufman
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UP! Your Service


Kaufman is the author of 16 published books on business, service, and professional motivation. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet was published on May 15, 2012, and has appeared at the #5 spot on The New York Times Book Review, “Best Sellers Advice, How-To and Miscellaneous”(June 3, 2012).

Kaufman also serves as a columnist for Bloomberg Businessweek and Chief Learning Officer magazines.


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2 years 1 month


UP! Your Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance. This suite of powerful service improvement tools are easily customized to achieve your business [...] The post Introduction to the 10 UP Service Excellence Principles appeared
There are two outcomes every CEO and senior business leader must deliver to succeed in the future: Improve Customer Experience, and Increase Employee Engagement. In this short video, Ron Kaufman explains why building a sustainable Culture of [...] The post The Case for a Culture of Service Excellence appeared first on UP Your Service.
In a previous article, we explored the difference between Perception Points vs. Process Points in Service Delivery. Focusing on process improvement is a key strategy for business success. What started as an initiative in manufacturing is now [...] The post 4 Reasons Why Perception (vs. Process) Delivers Service Excellence appeared first on UP
“If you always do what you always did, you’ll always get what you always got.”  – Henry Ford “When you start doing what you haven’t done, you’ll get what you haven’t yet gotten.” – Jeff Eilertsen The [...] The post Increase productivity and improve customer experience by
The world of work has changed. Every person must continuously add value, not only to the work itself, but to the experience our customers have with our work. How well we do at creating and increasing this [...] The post The 10 Essential Abilities of a Service Excellence Workforce appeared first on UP Your Service.
Today we use sophisticated technologies to learn a great deal about our customers. We track what they like, what they spend, what they search for, where they go, and how often they return. Yet despite all this new “big data” and the insights it can deliver, customers all over the world still appreciate “Old School Customer Service”. These four “