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Harvey Mackay's picture

First impressions last

There are many things in life that you can do multiple times.  Making a first impression isn't one of them.First impressions are lasting.  Once a first impression is made, if it's less than great, unfortunately it takes a long time to
539
misner's picture

Four Desperate Networkers

Desperation is not referable.When peopledemonstrate certain behaviors as part of their networking efforts, it’s a tell-take sign of desperation.Here are four types of behaviors that desperate networkers exhibit:The Card Dealer.This is probably the
533
businessstandard's picture

The public discourse is a-changin

There is nothing like a sustained economic slowdown to embolden the critics of this regime and its parivar adjuncts. For this, due acknowledgement must go to respected party elder and former finance minister Yashwant Sinha. His article on the state
531
businessstandard's picture

India's valuations, earnings trend not favourable: Expert

As is the case every year, markets are hopeful of a demand recovery in the second half, after initial GST (goods and services tax) disruption and into the big festive season. This is reflected in optimistic earnings estimates and valuations. Our
503
Ron Kaufman's picture

In the World of Big Data, Old School Customer Service Never Goes Out of Date

Today we use sophisticated technologies to learn a great deal about our customers. We track what they like, what they spend, what they search for, where they go, and how often they return. Yet despite all this new “big data” and the insights it can
499
sethgodin's picture

The overflowing outbox

Deadlines are vitamins for creativity. If you've got too much in progress, too much of a buffer, too many items ready to go, it's easy to slip back to complacency. Without the feeling of imminent, it's easier to hide. If...    
498
Ron Kaufman's picture

Increase productivity and improve customer experience by eliminating “The 8 Wastes of Service”

“If you always do what you always did, you’ll always get what you always got.”  – Henry Ford “When you start doing what you haven’t done, you’ll get what you haven’t yet gotten.” –
493
Harvey Mackay's picture

Good enough never is

There's a good reason why Debbie Fields of cookie fame is so successful, and she summed it up in an aphorism I'll never forget - "Good enough never is."Debbie told me how she coined that phrase after she visited one of her first stores.  She
467
businessstandard's picture

Come on India, the time is now

  It was the best of times, it was the worst of times” was the phrase coined by a famous author that enthralled us when we were studying English literature. Suddenly, we find this to be an apt description for the phase we are passing

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