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Harvey Mackay's picture

Your business depends on your personal touch

Mamie Adams always enjoyed going to a branch post office in her town because the postal employees there were friendly.  She went there to buy stamps just before the holidays one year and the lines were particularly long.  Someone pointed
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vnbhattacharya's picture

What will you do in this difficult situation?

Instead of writing about my views on business strategy as I do every month, I would like to present an exciting and tricky problem today.It is an issue of decision making similar to what many senior and top managers have to deal with from time to
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davecrenshaw's picture

How To Get Work Done Without Stretching Yourself Thin – Pick Dave’s Brain

Could you pass the insanity test? This week’s question comes from David in Salem, West Virginia. He asks: I’m following your time management training program, yet often I find I’m putting appointments on my calendar and then not completing them—
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misner's picture

Four Desperate Networkers

Desperation is not referable.When peopledemonstrate certain behaviors as part of their networking efforts, it’s a tell-take sign of desperation.Here are four types of behaviors that desperate networkers exhibit:The Card Dealer.This is probably the
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businessstandard's picture

The public discourse is a-changin

There is nothing like a sustained economic slowdown to embolden the critics of this regime and its parivar adjuncts. For this, due acknowledgement must go to respected party elder and former finance minister Yashwant Sinha. His article on the state
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Ron Kaufman's picture

In the World of Big Data, Old School Customer Service Never Goes Out of Date

Today we use sophisticated technologies to learn a great deal about our customers. We track what they like, what they spend, what they search for, where they go, and how often they return. Yet despite all this new “big data” and the insights it can
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jackcanfield's picture

7 Tips to Help You Cheer Up In Less Than 60 Seconds

Every once in a while we find ourselves in a bad mood in need of a cheer up. Maybe you got a flat tire on the way to work, or the coffee shop messed up your drink order, but either way, you need a pick-me-up. You need to change your change your
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johnsullivan's picture

How to Give Negative Feedback In a Positive Way

Often I’ll have managers express reluctance to give performance improvement feedback to an employee who is either a great performer in general or an employee who did something well, but had a couple of areas where they could have done...
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businessstandard's picture

2017: A year of troublesome twins

 Over the past year, two pairs of twins have dominated economic developments in India.The first refers to the “twin shocks” of demonetisation (Demon for short) of November 2016 and the implementation challenges of the new goods and services tax

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