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balaji's picture

Dr. JJ Irani on Creating a Culture of Quality

Quality is a result of much more than implementing quality improvement programs, here are is a very interesting interview where Dr. JJ Irani of the Tata Group, former Managing Director of Tata Steel shares how the Tata’s talks about Quality
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marypoppendieck's picture

Toward A New Definition of Maturity

In the mid 90's, a company named Zeos assembled PC's in my home state of Minnesota. I was impressed when Zeos was named as a finalist for the Malcolm Baldrige Award, because competing for this quality award is more or less the equivalent of a