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davecrenshaw's picture

Why the secret to leadership is in the little things

During my stay in Sydney, Australia, I was blown away by the hotel, Ovolo. This place created a jaw-dropping, fun experience tailored around customer service from the minute I walked through the doors. No, I am not turning into a travel
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vnbhattacharya's picture

NARCOS and the game beyond the game

A critical aspect of strategic thinking is the ability to determine one's strategy in the game at hand by anticipating games in the future. It is especially important to foresee games that may be spawned by playing the game one is offered now.Such
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johnsullivan's picture

What Toys R Us Teaches Us About Leadership Cultivation

The demise of Toys R Us — the toy store that captivated every elementary schoolkid’s daydreams — was ultimately just another illustration of management gone wrong. It can be easy to point fingers at big box and online competitors
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harvardbusinessreview's picture

Research: To Be a Good Leader, Start By Being a Good Follower

A study of Royal Marines suggests “stand out from your peers” isn’t always good advice.
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Harvey Mackay's picture

Calm Your Emotions Before They Get Out Of Control

A young woman was waiting for her flight at a big airport, so she decided to buy a book to read and a packet of cookies to snack on.  She sat down in an armchair in a VIP lounge to relax and read in peace. A man sat down in the next seat,
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avinash_1's picture

The Impact Matrix | A Digital Analytics Strategic Framework

From: www.kaushik.net   By: Avinash Kaushik Via: twitter.com [My newt post!] *The Impact
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Harvey Mackay's picture

Conquering The Fear Of Success

A famous trapeze performer was instructing his students how to perform on the trapeze bar. After full explanations and instruction in this complicated skill, he asked them to demonstrate. However, one of the students, looking up at the insecure
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mashable's picture

Uber hit 10 billion rides even after boycotts, tumultuous leadership

Ten billion. That's a big number no matter how you break it down. For Uber, it's now the number of trips that have been taken using the service since the app launched in 2010. And since 2014 that growing number also includes Uber Eat food deliveries
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johnsullivan's picture

3 Ways to Grow a Culture of Creativity and Innovation

Innovation isn’t easy. It requires dedicated time, support from company leaders and often a cost investment, but it can lead to big payoffs. In fact, companies that use collaborative innovation models like design thinking are twice

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