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Design of Everyday Things

People who know me are often amused at my ability to carp and the intensity with which I let off steam at most products or services I find lacking in common sense. In my defense, I retort that I am a perfectionist and have a short fuse for things
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Intra-industry Growth: Why the Difference?

Two recent conversations with senior executives at similar, but different retailers, brought up an interesting discovery. These two companies, in the traditional sari retailing business, are both well known and their brands well received in the