Despite the promise and potential presented by the Call Center industry in India and all those rosy projections of US$17 billion, it is quite true that the industry is right now sort of evolving and faces a road ahead that is bumpy. And most senior
Born in Hubli, brought up in Bangalore - Madan Padaki comes from a middle-class family. He has done his engineering from NIE, Mysore and MBA from SP Jain Institute of Mgmt & Research, Mumbai.
Madan says "I have grown up with a
Medical records at your fingertips can mean saving so many lives. It can also mean a big fillip to the Indian pharmaceutical industry.
Did you know that of the more than a billion population that India has, medical database in electronic format
HR services have been the BPO industry’s pet, and trends show that it will continue to be so.
One of the maxims of strategic sourcing is: “If you can’t measure it, you can’t outsource it.” But this is not entirely
Here’s a profile of the hottest niche BPO industry: medical coding
While the Medical Transcription sector is on a fast recovery mode, another niche front is opening up. Medical coding is one of the areas where Indian technical
Everyone’s in it, owns it or wants to be a part of it. That could be good for India, but go ahead on this road with your eyes wide open.
The BPO industry in India is taking off at a great speed, with all sorts of MNCs, big Indian
Over the last few years, the global Business Process Outsourcing industry has undergone a rapid transformation. While the Indian BPO industry is not even a decade old, there is much heated discussion about the maturity attained by this industry, the
Creativity, too, can be outsourced. Indian animation cos show how.
A silent technological revolution happened once Emile Courtet created the world's first animated cartoon on standard picture film in 1908. There was no stopping the
The Indian IT sector needs to graduate to the next level of product and solution development and marketing and not rest on past laurels
The Indian IT sector is continuing to be the country’s fastest growing segment, even in these times of
In the call center industry COPC provides the framework and standards for improving performance AKN Prasad General Manager (Service Delivery) IBackoffice India provides insights into COPC.
COPC (Customer Operations Performance Center Inc.) is
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