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businessgyan's picture

Bumpy Road?

Despite the promise and potential presented by the Call Center industry in India and all those rosy projections of US$17 billion, it is quite true that the industry is right now sort of evolving and faces a road ahead that is bumpy. And most senior
3,387
taro's picture

Merit List

Born in Hubli, brought up in Bangalore - Madan Padaki comes from a middle-class family. He has done his engineering from NIE, Mysore and MBA from SP Jain Institute of Mgmt &  Research, Mumbai. Madan says "I have grown up with a
2,123
businessgyan's picture

It's time for medical data mining

Medical records at your fingertips can mean saving so many lives. It can also mean a big fillip to the Indian pharmaceutical industry. Did you know that of the more than a billion population that India has, medical database in electronic format
3,074
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Outsourcing HR services

HR services have been the BPO industry’s pet, and trends show that it will continue to be so. One of the maxims of strategic sourcing is: “If you can’t measure it, you can’t outsource it.” But this is not entirely
1,129
businessgyan's picture

Coding to glory

Here’s a profile of the hottest niche BPO industry: medical coding While the Medical Transcription sector is on a fast recovery mode, another niche front is opening up. Medical coding is one of the areas where Indian technical
1,373
businessgyan's picture

The Bpo story: Build, buy, Bot?

Everyone’s in it, owns it or wants to be a part of it. That could be good for India, but go ahead on this road with your eyes wide open. The BPO industry in India is taking off at a great speed, with all sorts of MNCs, big Indian
3,693
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It's more than that right accent

Over the last few years, the global Business Process Outsourcing industry has undergone a rapid transformation. While the Indian BPO industry is not even a decade old, there is much heated discussion about the maturity attained by this industry, the
2,037
businessgyan's picture

Animation: much ado about 'something!'

Creativity, too, can be outsourced. Indian animation cos show how. A silent technological revolution happened once Emile Courtet created the world's first animated cartoon on standard picture film in 1908. There was no stopping the
1,752
sujithspillai's picture

Software-coolies to software's cool guys

The Indian IT sector needs to graduate to the next level of product and solution development and marketing and not rest on past laurels The Indian IT sector is continuing to be the country’s fastest growing segment, even in these times of
3,863
businessgyan's picture

Copc

In the call center industry COPC provides the framework and standards for improving performance AKN Prasad General Manager (Service Delivery) IBackoffice India provides insights into COPC. COPC (Customer Operations Performance Center Inc.) is

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