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Johngreathouse's picture

Who’s In Your Club For Your Mutual Improvement?

A version of this article previously appeared in Forbes. One of my former students, Sieva Kozinsky, Co-Founder & CEO of StudySoup recently shared his startup insights with my UC Santa Barbara students. He offered my students a litany of
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ron's picture

Innovation and Process: What Football Teaches Us About Customer Experience

A friend of mine, the Head of a Middle School, wrote the following as part of his weekly letter to parents. He is working hard to balance change and innovation demanded by modern times with the tradition and process long revered in student education
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ron's picture

Creating a Customer Focused Culture

This article first appeared in Contact Center Pipeline, written by Susan Nash. Does your culture support the behaviors to deliver great service? There has been a lot of buzz lately about culture in the industry trade news (including Pipeline), as
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balkigyan's picture

Make Mistakes

Have you ever made any mistake in your working? What a stupid question! All of us have made mistakes. Including me. Plenty. It is a part of learning and it is almost impossible that you learn without making mistakes. In our Company,