Inability to retain and nurture employees may prove to be a big hurdle for the future of ITES
If you happen to open any newspaper I’m sure you will not be surprised to find some news about the ITES (Information Technology Enabled Services
Stress is the omnipresent and omniscient factor permeating every fabric of a person’s life. It is unavoidable. There are some career paths where stress comes as a package with the job description.
Call centers and BPOs have
The aftermath of the 9/11 bombing saw every industry going through a worldwide recession. But there was an exception- IT Enabled Services(ITES). It showed a steady growth. At the moment, in India, the industry is at crossroads. It is the most
Since IT Enabled Services is mainly a people oriented industry, the role of an HR manager is all the more crucial. Recruitments and attrition are major problems plaguing the industry. As the say, in a call center the front and the back doors are
Migration is an important stepping-stone in timely delivery of business processing tasks
Measure twice, cut once, the famous carpenter’s rule, is finding renewed application in the ITES space. In an industry where service standards and
I have often wondered where the energy to do outstanding work comes from. The wonder gets magnified a thousand times when I interact with voluntary organisations such as Rotary, Toastmasters, or associations like IFMA and HR in India. Members put in
Values. Culture. Leadership. Ethics. We could bet that you would not catch a HR professional buzzing one of these words these days. While the increased focus on culture and values is a testament of the times and the current business environment, it
The Employee Provident Fund and linked schemes though an integral part of the compensation package are not often fully understood, thus the relevance of this article.
Basically, The Employee’s Provident Funds and Miscellaneous
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