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sethgodin's picture

Experiences and your fear of engagement

Want to go visit a nudist colony? I don't know, what's it like? You know, a lot of people not wearing clothes. Show me some pictures, then I'll know. Well, actually, you won't. You won't know what it's like merely...     
sethgodin's picture

The problem with direct experience

"I'll know it when I see it," or perhaps, "I'll see it when I know it..." We're hardwired to believe and understand the things we can actually experience. That's why no one argues about Newton's laws, but most people panic...   
johnsullivan's picture

The Case For Making Onboarding a Yearlong Experience

The onboarding process is often a disjointed set of events that is partially owned by different areas of HR and the business, leaving the new employee feeling discouraged and frustrated. With partial-process owners across talent acquisition, HR
harvardbusinessreview's picture

How to Reduce the Costs of Salesperson Turnover

What to do if you lose one of your best reps.
forbes's picture

Higher Education Goes Digital, Deepening Student Engagement

The current generation of digitally savvy students expect a high-level user experience, with no exception for their educational institutions. Many schools are now turning to customer experience firms to map the student journey, and strengthening
johnsullivan's picture

10 Commandments for Performance Discussions

I invested 38 years in the corporate world and my experience spanned a myriad of departments – to include human resources where I oversaw our leadership development program and played a critical role in personnel policy and practice. My time...