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Why Business Leaders Must Attend Service Training

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?” This raises a different and more important question for senior leaders: Do you
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Ron Kaufman Keynote Highlights LIVE in Denver Colorado

Catch the highlights of Ron Kaufman’s keynote speech to the annual conference of True Value Hardware Stores. Making the connection between Service, and the delivery of True Value. Watch more Ron Kaufman Keynote Speeches now. The post Ron
Harvey Mackay's picture

Lou Holtz's 3 rules of life

"Everybody needs four things in life: Something to do, someone to love, someone to believe in and something to hope for." I wish I had said that, but it was my very close friend Lou Holtz. I recently invited Lou to speak to a
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Innovation or Excellence?

Every conference, every entrepreneur meeting, jam session, or talkathon I have attended in recent years has this buzz - call it hype - around the word "innovation". Whether hands-on geeks or wide-eyed entrepreneurs, they all appear to be