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4,466
Graham's picture

Creating a Culture of Organisational Customer Service

So who are your customers, really? As leaders, whatever the business we are in, we are all aware - or should be - of the importance of customer service to the success of the business. Not only does the way your individual customer receive the
3,240
Harvey Mackay's picture

Obey the 24-hour rule

Don Shula is a legend -- an incredibly successful professional football coach.  Some years ago I negotiated a contract for a first-round National Football League draft choice with Shula, and I've been closely following his career since
2,521
Harvey Mackay's picture

Accomplishing the (seemingly) impossible

A college student arrived a few minutes late for his final exam in mathematics.  The room was quiet, with everyone working hard, and the professor silently handed him the test.  It consisted of five math problems on the first page and two
2,815
Graham's picture

The Heart of Leadership

Where does the true power of your leadership lie? What is the core driver for getting the best results in the organisation? I was talking to a leader recently and he told me with conviction that he has a clear vision for his company and that
8,583
dugars's picture

The First Milestone of a Business Analyst - The Business Case

  The First Milestone of a Business Analyst – The Business Case Effective Business Analysts realize that to avoid failure, they should build the business case for their projects by getting intimately knowledgeable about the
2,443
Harvey Mackay's picture

Success in 2011 depends on your goals

So this is the year you're going to break away from the pack and set reasonable, achievable goals.  And then, you're going to get through your whole list so you can reach even higher in 2012. Call them New Year's resolutions,
7,413
balaji's picture

The key to Motivation

Financial Rewards can cause a negative impact on overall performance. The traditional approach to motivation is the carrot and stick approach. This worked very well in the 20th century when most tasks were predictable. Today a lot more is required
3,989
businessgyan's picture

CUSTOMERS – SOME SURE-FIRE WAYS TO LOSE THEM

CUSTOMERS – SOME SURE-FIRE WAYS TO LOSE THEM Enough has been said about retention of customers. Now here are some tips for successfully getting rid of them, since many companies seem determined to lose customers…to the competition
4,132
Harvey Mackay's picture

Succeed in the marathon of life

I ran my first marathon after my fiftieth birthday.  I've run nine more since then, including the New York and Boston marathons.  I'm proud of that fact for a number of reasons, not because I ever came anywhere close to finishing
4,420
jayaramk2000's picture

The ugly duckling’s career graph

This is a true story, which illustrates a rule rather than an exception, but of a rather less apparent and seemingly paradoxical aspect, of professional growth. It may help you to strengthen yourself or your team members, while they are going

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