Do It Yourself!

5132 reads


A very important factor to study in an organization is the dependence of an individual to complete a given task on others.


A very important factor to study in an organization is the dependence of an individual to complete a given task on others.


The ability of an individual to do a task by himself or herself to the required quality level affects the performance of the organization very significantly.


 


I find that we differ very much from the western countries in this regard.


 


One of the reasons for this is the abundance of the people we have.  Typically, in any organization, if you analyze or observe, there will be more people involved in the execution of tasks than needed. 


 


Let us take an example.


 


You want a quotation to be prepared.  You tell the sales executive to do that. The following will happen most probably.


 


  1. He will not know the complete address of the client. He may have to ask someone. That someone may not be available immediately. So he keeps waiting.

  2. He may not have the right formula to be used for preparation of the quote. Eg. Discount.  He has to wait for the Sales Manager to take that decision.

  3. His English may not be good. So, whatever he writes, some one has to polish.

  4. He has to attach the corporate presentation or other marketing collaterals. He does not have the latest version. He does not know where it is stored. So, he waits for the technical writer to show up.

  5. He has to take the hard copy printout. He tries, but the printer cartridge is dead. He has to wait for the store keeper or someone else. He does not know how to fix the cartridge, so he waits for the Sys Admin or some hardware maintenance guy.


     


The above may be an exaggeration, but I hope the point is clear. We love to depend on others and are very happy to wait for something or other!


 


You will find that this is more prevalent at junior levels than at senior levels. But senior level people are busy with meetings only. Thus if the juniors who have to execute, cannot be efficient, then the task is done with great delay and inefficiency.


 


Every email, every communication, every approval causes delay and inefficiency. Please note that this does not mean there is no process to be followed or everyone is empowered for everything. What is needed has to be there. 


So what is to be done?


 


  1. First study the people and their dependencies on others while performing their roles and responsibilities

  2. Identify the peripheral and associated skills needed to minimize the dependency

  3. Plan and execute a training program for those skills

  4. Empower them to execute the new skills

  5. Give incentives if some one is ready to do what others are doing now

  6. Organize hardware and software ( in all forms)  in an elegant and effective manner so that people have access to them easily.

  7. Develop knowledge sharing mechanisms so that everyone knows how to perform simple tasks irrespective of their seniority or domain of working in the organization.

  8. Understand how to measure the success of this and review progress.

  9. Implement all the above without complacency on a continuous basis.


You will find that the organization moves ahead like well lubricated wheel!


 

Trending

259
cryptocurrency's picture

YouToken Disrupts FinTech and Crowdfunding at 2018 Global Blockchain Forum

YouToken (YTN) presented their innovative blockchain-based crowdfunding platform to over 1,400 attendees at the 2018 Global Blockchain Forum in Santa Clara, California.Dozens of promising startups attended the event with YouToken leading the way in
184
Ron Kaufman's picture

The Six Disruptors of Customer Experience

UP! Your Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes: First, improve your customer’s experience – to help you attract customers, keep customers, generate
306
businessstandard's picture

Programmatic is transparent, but post-delivery: Vertoz CEO Ashish Shah

 Start-ups take faster to programmatic than regular consumer product firms, Ashish Shah tells Vanita Kohli-KhandekarIs programmatic useful from a brand building perspective?If you have to buy space in Business Standard or Times of India for 30
342
davecrenshaw's picture

Why “ASAP” isn’t clear communication—and what to use instead

Recently, I found myself saying the very word I’ve cautioned others against using many times. Here’s what happened. I noticed something was wrong on my website, so I reached out to my project manager, John. John’s a reliable guy and I knew he could
343
vsquare's picture

10 Steps for Business to be successful | Startup Success Formula | Dr Vivek Bindra

From: youtube.com By Dr. Vivek Bindra: Motivational SpeakerRecommended by: vsquare10 steps tor creating a successful business. You can use these steps to be successful. In this video, Dr Vivek Bindra outlines 10 revolutionary steps for business
418
jackcanfield's picture

Activating the Power of the Subconscious Mind

The untapped power of the subconscious mind can lead you to new success in your personal life and business life. Discovering how to turn your thoughts into positive and implementing the law of attraction into your daily life can take you to new
380
pradyumnanag's picture

How is it cheaper for Google to buy Groupon than internally build something like it?

 May be covered in some answers already by some fantastic answers.Just elucidating instead of replying on each of the posts. Though I may have my own personal reservations on the business model per se, they have been able to achieve something
363
changethis's picture

Willpower Is an Outdated Model of Success: Here’s the Future of Self-improvement

“It’s no wonder willpower has been placed under the media spotlight as essential to success. In a negative environment, willpower’s all we have left. It’s the life-raft, the backup parachute. And we’re depending on it to save our skins. It takes a
355
harvardbusinessreview's picture

How to Use Employee Referrals Without Giving Up Workplace Diversity

Incentivize employees to refer more women and people of color.