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Ron Kaufman's picture

How to create loyal customers and brand evangelists in the travel and hospitality industry

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most [...] The post How to
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anjana's picture

Social Customer Care Is The New Marketing

From: www.forbes.com   By: Shep Hyken Via: twitter.com Social Customer Care Is The New
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Harvey Mackay's picture

Stress is a fact of life

Stress is a used, misused, abused and overused word in our daily conversations.  But what is stress, clinically speaking?  Dr. Hans Seyle, the father of Stress Management Research, said "Stress is the wear and tear on your body caused by
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businessstandard's picture

Digital banking needs pro-customer default options

From: Buisness-standard By Debashis Basu Recommended by: business-standard Prime Minister Narendra Modi’s ambitious vision is to see all transactions done through banks and that too digitally. There have been many steps to
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forbes's picture

4 Ways To Accelerate Sales

Delivering always-on, personalized experiences can be challenging, especially if a sales team is bogged down by slow, inefficient processes. So how can sales teams keep up in a fast-paced and demanding environment?
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hindustantimes's picture

SAP to offer its business apps on Google Cloud

From: Hindustan Times Recommended by: Hindustan times Germany’s SAP is teaming up with Silicon Valley giant Google to allow customers to run SAP’s big business applications on Google’s cloud while offering Google’s suite of web-based
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johnsullivan's picture

Blow-Up Your Diversity Approach and Maximize Business Results With Customer Reflection Diversity

 This “think piece” is designed to stimulate your thinking about diversity Why Your Firm Needs to Target Diversity in Sales, Servic,e & Product Development Research studies have shown that diversity can result in as much as a
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Harvey Mackay's picture

Your vision shapes your reality

A railroad crew was making repairs to a section of track when a train rolled up on a parallel track.  Several men in suits disembarked from one of the passenger cars and began inspecting the work that was being done.  A tall man in a blue

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