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forbes's picture

Ensuring Seamless Engagement With Insurance Customers

Insurers are looking to digitally transform to improve customer experience and regain their service-driven points of differentiation. A Forbes Insights briefing discusses the role of data and the single customer view, and interactive personalized
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hindustantimes's picture

Reliance Jio explains why JioPhone customers have to recharge Rs 1,500 per year

From: Hindustan Times Recommended by: Hindustan times Reliance Jio has responded to the criticism of its terms and conditions for the JioPhone that included a compulsory recharge of Rs 1,500 per year and partial refund of the deposit.
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anjana's picture

The Myth Of Customer Experience: What Asia's Marketers Should Really Be Focusing On

From: www.forbes.com Via: twitter.com The Myth Of Customer Experience: What Asia's Marketers Should Really Be Focusing On https://t.co/
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hindustantimes's picture

US: Man trapped in ATM slips notes to customers begging for help

From: Hindustan Times Recommended by: Hindustan times Police say a Texas man who became trapped inside an ATM slipped notes to customers via the receipt slot pleading for them to help him escape.Corpus Christi police Lt Chris Hooper
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hindustantimes's picture

Tax on Rosogolla, mishti doi: GST injects bitterness into popular Bengali sweets

From: Hindustan Times Recommended by: Hindustan times Walk into any sweet outlet in Kolkata and the dominant discussion is between customers and cashier trying to work out the GST rates that have been levied on all the dozens of items
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sethgodin's picture

Four ways to improve customer service

Delegate it to your customers. Let them give feedback, good and bad, early and often. Delegate it to your managers. Build in close monitoring, training and feedback. Have them walk the floor, co-creating with their teams. Use technology. Monitor

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