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anjana's picture

The Myth Of Customer Experience: What Asia's Marketers Should Really Be Focusing On

From: www.forbes.com Via: twitter.com The Myth Of Customer Experience: What Asia's Marketers Should Really Be Focusing On https://t.co/
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hindustantimes's picture

US: Man trapped in ATM slips notes to customers begging for help

From: Hindustan Times Recommended by: Hindustan times Police say a Texas man who became trapped inside an ATM slipped notes to customers via the receipt slot pleading for them to help him escape.Corpus Christi police Lt Chris Hooper
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hindustantimes's picture

Tax on Rosogolla, mishti doi: GST injects bitterness into popular Bengali sweets

From: Hindustan Times Recommended by: Hindustan times Walk into any sweet outlet in Kolkata and the dominant discussion is between customers and cashier trying to work out the GST rates that have been levied on all the dozens of items
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sethgodin's picture

Four ways to improve customer service

Delegate it to your customers. Let them give feedback, good and bad, early and often. Delegate it to your managers. Build in close monitoring, training and feedback. Have them walk the floor, co-creating with their teams. Use technology. Monitor
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anjana's picture

A smart lock maker permanently broke customers' locks with a software update

From: www.businessinsider.sg   By: Rob Price Via: twitter.com ..." ..The incident is a reminder
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forbes's picture

Stop Tracking Employees And Start Inspiring Them

Traditional corporate performance evaluations need to be updated as they are having a negative impact on culture. The focus needs to shift from “managing talent” to creating an optimal culture where talent can thrive.
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hindustantimes's picture

20 Apple employees arrested in China for ‘selling’ personal data of customers

From: Hindustan Times By Agence France-Presse Recommended by: Hindustan times Chinese authorities say they have uncovered a massive underground operation run by Apple employees selling computer and phone users’ personal data.

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