Just found a group on facebook set up by irate customers of a taxicab service in Bangalore - it already has 400 members. If I were connected with customer support at the company, I would probably join this group to listen to their side of the story
Author & Keynote Speaker Scott Stratten talks about being frustrated and angry about indifference shown by airline staff, during check in procedures. And how a tweet within four minutes diffused his anger and cushioned the frustration. Watch
Customer Support Ticketing System is a more professional and personalized approach to customer services rather than using the ordinary mail system. It incorporates a full email history, group access and multiple user log in etc.
Capacity and capability conveys totally different aspects in respect to operations.
In common parlance, capacity and capability are loosely used to mean the same; like we say Sheela is a very capable person or Govind has solid capacity.
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