So who are your customers, really? As leaders, whatever the business we are in, we are all aware - or should be - of the importance of customer service to the success of the business. Not only does the way your individual customer receive the
Airlines are usually known to lose your luggage but what if you found some unexpected luggage come your way ??! Spanair (a spanish airline) does the totally unexpected for their passengers flying on Christmas Eve.....Absolutely amazing.
For customer service excellence, you need a powerful ally - your top management! A research conducted by Custommerce, a national think tank for customer centricity and customer service strategies, identified that most middle level managers face a
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