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Bring It Back Full, or Don’t. You’ll Pay Either Way.

From:   By: DAVID SEGAL Via: The horribleness of renting with a @
johnsullivan's picture

A.S.R. (Artificially Stupid Recruiting)

Recruiting industry analyst Rob McIntosh believes “AI recruiting” is the future of recruiting. Ah, another future of recruiting article! Another tome in the latest assembly line of predictions that the profession will be elevated to the
johnsullivan's picture

Hiring Wisdom: Which Type of Manager Are You?

Studies show there are essentially two types of managers (and companies) — those that are accounting-focused and those that are marketing-focused. Accounting-minded managers focus primarily on reducing costs and overhead. This approach appears
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Are You Sure You’re Training the Right Things?

Not long ago a training consultant got a call from a sales manager who said, “We need sales training!” The consultant answered, “Are you sure?” The caller explained that some of their customer service reps were doing four
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Harvard Business Review on Revolutionizing Customer Service

  The team at UP! Your Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the April issue of Harvard Business Review picked up our ideas [...] The post Harvard Business Review
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The Psychology Of Great Customer Service

From: Via: The Psychology Of Great Customer Service by @sap did your
johnsullivan's picture

Hiring Wisdom: Here’s a Surefire Formula For Business Success

While you probably do extensive recordkeeping to track how well your  team meets customer service standards and goals, I doubt you track how well you are doing when it comes to taking care of your internal customers — your employees. What
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The client and the customer

This is a choice, a huge one in the life of the freelancer, the entrepreneur or anyone who seeks to engage with the marketplace. The customer buys (or doesn't buy) what you make. The client asks you to make something....    
mashable's picture

Customer service best practices Making social media a two-way conversation

From: Mashable By Stephanie Walden Recommended by: Mashable When it comes to your business' customer service strategy, social media can simultaneously be your brand's most valuable ally and its most intimidating nemesis.On one