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misner's picture

Will Social Media Replace Face-to-Face Networking?

I love social media.  I am active on social media. I have found that social media is fantastic for ‘brand building’ – and Ialso believe that social media will not replace all marketing efforts for most entrepreneurs and sales people. 
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forbes's picture

L.L.Bean Beats Amazon.com, Once Again, For Best Customer Service

L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics'
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sethgodin's picture

All it takes is effort

Customer service used to be a great divide. Well-off companies would heavily invest in taking care of customers, others would do the minimum (or a bit less). Of course, back then, organizations couldn't possibly give you all the service you...
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anjana's picture

Social Customer Care Is The New Marketing

From: www.forbes.com   By: Shep Hyken Via: twitter.com Social Customer Care Is The New
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forbes's picture

How Unified Technology Platforms Can Improve Airline Operations

The notion that better technology can help airlines deliver on their respective brand promises and even deliver improved financials can help reframe the conversation about investing in integrated tech platforms.
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avinash_1's picture

Cookies To Humans: Implications Of Identity Systems On Incentives!

From: www.kaushik.net   By: Avinash Kaushik Via: twitter.com [My new post!] Cookies To Humans
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mashable's picture

Apple responds to peoples tweets with entire commercials

From: Mashable By Patrick Kulp Recommended by: Mashable When it comes to fielding customer service questions on Twitter, most companies are content to respond with a simple at-reply.But Apple is thinking different.The Cupertino
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johnsullivan's picture

Blow-Up Your Diversity Approach and Maximize Business Results With Customer Reflection Diversity

 This “think piece” is designed to stimulate your thinking about diversity Why Your Firm Needs to Target Diversity in Sales, Servic,e & Product Development Research studies have shown that diversity can result in as much as a
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Ron Kaufman's picture

Building Your Service Culture

In this interview, CEM Global speaks to Jeff Eilertsen, VP Client Success and Global Service Education at UP! Your Service, to talk about how companies can build an optimized service that increases efficiency. Discover his answers below. What

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