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sethgodin's picture

All it takes is effort

Customer service used to be a great divide. Well-off companies would heavily invest in taking care of customers, others would do the minimum (or a bit less). Of course, back then, organizations couldn't possibly give you all the service you...
anjana's picture

Social Customer Care Is The New Marketing

From:   By: Shep Hyken Via: Social Customer Care Is The New
forbes's picture

How Unified Technology Platforms Can Improve Airline Operations

The notion that better technology can help airlines deliver on their respective brand promises and even deliver improved financials can help reframe the conversation about investing in integrated tech platforms.
avinash_1's picture

Cookies To Humans: Implications Of Identity Systems On Incentives!

From:   By: Avinash Kaushik Via: [My new post!] Cookies To Humans
mashable's picture

Apple responds to peoples tweets with entire commercials

From: Mashable By Patrick Kulp Recommended by: Mashable When it comes to fielding customer service questions on Twitter, most companies are content to respond with a simple at-reply.But Apple is thinking different.The Cupertino
johnsullivan's picture

Blow-Up Your Diversity Approach and Maximize Business Results With Customer Reflection Diversity

 This “think piece” is designed to stimulate your thinking about diversity Why Your Firm Needs to Target Diversity in Sales, Servic,e & Product Development Research studies have shown that diversity can result in as much as a
Ron Kaufman's picture

Building Your Service Culture

In this interview, CEM Global speaks to Jeff Eilertsen, VP Client Success and Global Service Education at UP! Your Service, to talk about how companies can build an optimized service that increases efficiency. Discover his answers below. What
johnsullivan's picture

Corporate Recruiters: Who Is Your Customer?

Who is your customer? If you’re a corporate recruiter, you’d probably say the hiring manager, or maybe the candidate. But, I want to challenge us to think differently about the idea of “customer” in the context of providing
mashable's picture

5 genius tactics to help your small business appear more robust

From: Mashable By HP Australia Recommended by: Mashable Image: pixabay“Fake it ‘til you make it.” It’s an approach used – and often, used quite effectively — in the business world.The success of this mindset all comes down to