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avinash_1's picture

Cookies To Humans: Implications Of Identity Systems On Incentives!

From: www.kaushik.net   By: Avinash Kaushik Via: twitter.com [My new post!] Cookies To Humans
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mashable's picture

Apple responds to peoples tweets with entire commercials

From: Mashable By Patrick Kulp Recommended by: Mashable When it comes to fielding customer service questions on Twitter, most companies are content to respond with a simple at-reply.But Apple is thinking different.The Cupertino
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johnsullivan's picture

Blow-Up Your Diversity Approach and Maximize Business Results With Customer Reflection Diversity

 This “think piece” is designed to stimulate your thinking about diversity Why Your Firm Needs to Target Diversity in Sales, Servic,e & Product Development Research studies have shown that diversity can result in as much as a
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Ron Kaufman's picture

Building Your Service Culture

In this interview, CEM Global speaks to Jeff Eilertsen, VP Client Success and Global Service Education at UP! Your Service, to talk about how companies can build an optimized service that increases efficiency. Discover his answers below. What
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johnsullivan's picture

Corporate Recruiters: Who Is Your Customer?

Who is your customer? If you’re a corporate recruiter, you’d probably say the hiring manager, or maybe the candidate. But, I want to challenge us to think differently about the idea of “customer” in the context of providing
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mashable's picture

5 genius tactics to help your small business appear more robust

From: Mashable By HP Australia Recommended by: Mashable Image: pixabay“Fake it ‘til you make it.” It’s an approach used – and often, used quite effectively — in the business world.The success of this mindset all comes down to
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johnsullivan's picture

Here’s What HR Must Do to Have the Business Impact CEOs Want

A survey released early this year of global CEOs and board chairmen was conducted by the prestigious Conference Board, and it concluded once again that human capital is the top challenge they face. While some in talent management and HR might feel
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ramanujamsridhar's picture

Will Reliance Jio change the rules of the game?

Advertising is the easy part. It is the back end and customer service that will be difficultA few days ago, I was so miffed with my Airtel service that I seriously contemplated burning my SIM card or gift wrapping and sending it to Sunil Mittal
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johnsullivan's picture

Do Your Managers Understand the Importance of Engagement?

Imagine if you will that you owned a factory and it was operating at 50% capacity. You would pull your hair out trying to get capacity back up. If you ran a customer service survey and your customers gave you results showing they are not pleased
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johnsullivan's picture

Are You Filling Jobs Or Consciously Hiring?

Many companies — from multinational mega-corporations to neighborhood markets — are still using outdated hiring techniques. Clinging to the ways of the past when constructing a workforce leads to high turnover, stagnant engagement from

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