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sethgodin's picture

Rules for working in a studio

Don’t hide your work Offer help Ask for help Tell the truth Upgrade your tools Don’t hide your mistakes Add energy, don't subtract it Share If you're not proud of it, don't ship it Know the rules of your craft...      
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forbes's picture

L.L.Bean Beats Amazon.com, Once Again, For Best Customer Service

L.L.Bean continues to claim a rare retail bragging right: a first place finish over Amazon. For the third year in a row, the outdoor outfitter has been named Customer Service Champion over the online behemoth in Prosper Insights & Analytics'
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harvardbusinessreview's picture

How Customer Service Can Turn Angry Customers into Loyal Ones

An analysis quantifies the revenue impact of good service.