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Ron Kaufman's picture

The Six Disruptors of Customer Experience

UP! Your Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes: First, improve your customer’s experience – to help you attract customers, keep customers, generate
johnsullivan's picture

5 Steps to Elevate Your Company From Good to Great to WOW!

“You can’t deliver a wow customer experience without delivering a wow employee experience,” says Janine Buis. That shouldn’t be news to any HR professional. Years ago — many years ago — Disney understood that the
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Amazon opens largest fulfilment centre near Hyderabad

From: Hindustan Times Recommended by: Hindustan times E-commerce giant Amazon on Thursday opened its largest fulfilment centre near Hyderabad with the view to enhance customer experience ahead of the festive season.E-commerce giant
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The Myth Of Customer Experience: What Asia's Marketers Should Really Be Focusing On

From: Via: The Myth Of Customer Experience: What Asia's Marketers Should Really Be Focusing On
forbes's picture

Pick Up The Pace: The Urgency Of Digitizing Financial Services

Financial services executives believe digital innovations and strategies are key to differentiating customer experience and business performance. They also understand that failure to take adequate steps raises the risk of disruption or even
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3 Steps To Digitally Transform Customer Engagement

A road map for a digital transformation strategy that delivers unique, hyper-personalized, scalable and relevant experiences in the right moment and on the right channel.
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Avoiding Turbulence: How Better Business Processes Can Help Airlines Manage Disruptions

When bad weather or other external forces transform a normal day into a disruption, a carrier’s brand and customer promise is on the line, affecting profitability and even employee morale.
Ron Kaufman's picture

How to create loyal customers and brand evangelists in the travel and hospitality industry

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most [...] The post How to
johnsullivan's picture

Is Your Company Suffering from Expectation Alignment Dysfunction?

It happens to the best of us — Expectation Alignment Dysfunction, or EAD. If you haven’t experienced it yet, you probably will. It’s fast becoming the leading killer of employee engagement and a detractor from the Employee
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Smooth Flights: Using Data To Optimize Airline Operations And Customer Experience

What if effective answers to airline operational problems lie hidden within departmental silos, waiting to be discovered and harnessed to create a real-time situational awareness for operations leaders?