Not damning at all if you're willing to both see some very basic facts regarding the bigger picture, and then dig into the weeds on the micro issues (quoted below).
On the big picture, two very simple facts back up Gladwell's angle of cultural factors at play. (1) Korean Air basically ADMITTED that their were Korean cultural factors to blame in its own report on the Guam accident, and then it brought in foreign Delta pilots to completely re-train their entire Korean pilot crew in a more western (and decidedly non-Korean) fashion in order to root out the cultural problems that had led to their abysmal safety record.
And then (2), in the most recent Asiana crash in San Francisco, there was a big stink about how insensitive it was to blame Korean culture for the communication pro
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