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johnsullivan's picture

Sourcing for a Call Center

In the world of high volume sourcing little compares to the needs of a call center. Call centers are a notoriously demanding segment of the customer service industry, resulting in a call center employee have the shelf life of day...
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Ron Kaufman's picture

How to create loyal customers and brand evangelists in the travel and hospitality industry

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most [...] The post How to
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hindustantimes's picture

Scare and sell: Here’s how an Indian call centre cheated foreign computer owners

From: Hindustan Times Recommended by: Hindustan times Dusk is falling on Gurgaon’s Sohna Road, an upscale neighbourhood crammed with gleaming steel-and-concrete buildings that power India’s software surge and offer hopes of a brighter